May 14th, 2008
BBB all that you can be, the followup
A month ago we noted a series of unfortunate events that led to an unsatisfactory rating with the BBB. Yikes!
We also noted that we’d be taking the appropriate action to make sure that the few unresolved complaints were addressed.
We’re happy to report that all outstanding issues have been resolved, and that we’re back to a satisfactory rating with the BBB.
Customer Service is our main focus – whether you’re a buyer or seller. So thanks again to the local blogger who called this to our attention and helped us realize that we had a broken process. We’ve made some changes internally to ensure that this doesn’t happen again.
Have a nice Wednesday!